Desktop Conferencing (Messaging - Chat)

Category: Collaboration

Instant messaging and real time communication between staff and students.


  • Hold instant message (or chat) conversations with a colleagues or group of colleagues
  • Check at-a-glance if someone is free, busy or away from their desk
  • Share files and hyperlinks quickly and easily without having to send an email
  • Hold voice or video conferences with your colleagues, including screen sharing.

Request Process

Skype for Business has been deployed to all MDS PCs, however requests can also be submitted via the Self Service Portal.

Support Process

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm