Category: Connect and Communicate

Voice communications via desk phones and teleconferencing.


  • Desk phone.
  • FAX.
  • Teleconference phones (meeting rooms).
  • Selection of phone features e.g. Pick-up Group call rings on multiple phones,Hunt Group, call rings according to calling tree directory.
  • Call forwarding.
  • Voicemail to email.
  • Call history.
  • Conference calling.
  • OpenSpace Personal Softphone Client.

Request Process

For desktop telephony or mobile device orders access the Self Service Portal or contact the IT Service Desk (ext 41515 )

Support Process

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515) or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm