Category: IT Security
Monitored and managed malware protection for University owned IT devices.
- Management and response to errors, alerts and malware threats on University IT devices by CIS security specialists
- Root cause analysis of recurring malware incidents and issues by CIS security specialists
- CIS coordination and management of major/significant malware issues and outbreaks
- Training, advice and guidance for users who have experienced malware by security specialists
CIS managed MDS desktop, servers and Macs already use this service.
Departmental IT or other individuals administering a University IT device can request this service via the IT Service Desk (ext 41515 ).
If you require help or advice please review the FAQs knowledge articles relating to this service, or alternatively contact the IT Service Desk via the Self Service Portal via https://servicedesk.durham.ac.uk
If your query is urgent then please call the IT Service Desk on ext. 41515 (or 0191 334 41515 from outside the University).