IT Service Desk

Category: Help & Support

IT systems and support for a centralised toolset to ecord incidents, service and change requests, resolve issues, fulfil requests and provide support for users.


  • Log incidents and requests via phone, email and self-service portal.
  • Walk in counter (Face to Face support).
  • Field team walk ins.
  • Remote desktop support.
  • User access request & password reset.
  • Troubleshooting.

Request Process

Access the Self Service Portal or contact the IT Service Desk (ext 41515 )

Support Process

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515) or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm