Internet & Browser Access

Category: Connect and Communicate

IT systems and support to give staff, students and visitors access to content online using various browser applications.


  • Access to internal and external websites
  • Access for staff and students to hard wired and wireless network connections.
  • Cable and wireless installations service.

Request Process

Access the Self Service Portal or contact the IT Service Desk (ext 41515)

Guest wireless access.
Conference delegates or business guests who require wireless access should request it via their University host / contact before visiting Durham.

The host or contact should request a temporary username and password by contacting the appropriate person within their department or Event Durham. These will be supplied upon the guest's arrival.

Support Process

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm