Hardware Provision

Category: Hardware & Software

Provide staff and students with support and advice relating to hardware purchase and use.


  • Provide and manage desktop or laptop hardware.
  • Procurement, installation, and configuration of hardware.
  • Upgrading hardware.
  • Peripheral devices.
  • Equipment loaning (conference room projectors).
  • Repair hardware.
  • Hardware return & disposal.

Request Process

Access the Self Service Portal or contact the IT Service Desk (ext 41515 )

Support Process

For IT ordering queries contact the Acquire helpdesk acquire.helpdesk@durham.ac.uk

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library..

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm