Firewall Management

Category: IT Security

IT systems and technical support for the management of the University firewall services.


  • Firewall rule creation.
  • Firewall rule removal.
  • Management station upgrades.
  • Create security zones.

Request Process

Request access via the Self Service Portal or contact the IT Service Desk (ext 41515 )

Support Process

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm