Estates Service Desk Administration

Category: Estates Management

IT systems and technical support for the Estates and Building Helpdesk system.

Features

  • Reactive maintenance support.
  • Space database provision.
  • Planned preventative maintenance.



To access Tribal K2 remotely use AppsAnywhere and select K2 installer.

Request Process

Contact the Estates and Buildings Helpdesk (Ext 46000 email:estates.help@durham.ac.uk)

Support Process

Contact the E&B Service desk on ext. 46000 or email estates.help@durham.ac.uk 1st line support.





For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.


If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library.


Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm