Estates Service Desk Administration

Category: Estates Management

IT systems and technical support for the Estates and Building Helpdesk system.


  • Reactive maintenance support.
  • Space database provision.
  • Planned preventative maintenance.

To access Tribal K2 remotely use AppsAnywhere and select K2 installer.

Request Process

Contact the Estates and Buildings Helpdesk (Ext 46000

Support Process

Contact the E&B Service desk on ext. 46000 or email 1st line support.

For more information about this service, please select the Knowledge Articles and FAQ button at the top of the page. To directly log a call with the IT Service Desk select the Self Service Portal button.

If you require immediate help and support, contact the IT Service Desk on +44 (0)191 334 1515 (or extension 41515), or visit the counter service at the Bill Bryson Library.

Service Availability

Available 24/7
At risk periods for CIS maintenance - every Tuesday 7am - 9am and Thursday 6pm - 10pm